Frequently Asked Questions

PAYMENTS

We accept payments from all major Credit Cards, Paypal, and even Cryptocurrencies (Bitcoin, Ethereum, Bitcoin Cash, and Litecoin).

 

RETURN POLICY

Who Is Responsible For The Return Shipping Fee?

The buyer will be responsible for the return shipping fee if they are not happy or satisfied with their purchase.

My Order Arrived Damaged. What Should I Do?

First, take a picture of the damaged item then contact us and we will get back to you within 24 hours and replace with a new item immediately.

How Can I Return My Order?

Please Visit our return center and follow the instruction to create a return ticket. Our support team will respond right away to help you resolve your problems.

 

SHIPPING

How Long Does It Take For My Product To Get Fulfilled?

Most of our products will be shipped within 1-3 days.

When Will My Order Arrive?

Our average delivery time usually is 12-15 days. In some cases please allow up to 20 days.

Why Didn't my Order Come in One Package?

Our inventory is distributed from different fulfillment centers. We ship orders from various warehouses in USA, Singapore, and China. If you ordered different items, you may receive your order in more than one package. If you have not received all your items 30 days after placing your order, please kindly contact us so that we can look to your shipments status and resolve the issue.

How Do I Get A Faster Shipping For My Order?

Yes, you can request a faster shipping on your order please contact us before you place the order. Shipping fee will vary depending on the product and the destination.

Do You Ship Worldwide?

Yes, we ship our products all over the world. Shipping time may vary depending on location and we offer free shipping worldwide.

How Can I Track My Order?

After your order has been shipped, you will receive an email notification with the tracking number and the link to track your order. Tracking information is usually available after 2-3 days.

Where Is My Order?

Please note that you will receive an email notification once your order has been shipped. Or simply use this Link to enter your tracking number. If you prefer email us directly at info@slickpetshop.com and we'll let you know the status of your shipment.

How Do I Change My Order?

If you want to change your order, please contact us within 24 hours after you made a purchase.

How Can I Change my Shipping Address?

The last used shipping address will be saved into our store by default. Upon checkout, your shipping address will display and you will have the option to edit it.

Please be careful when entering shipping address. We will not be able to change it once order has been shipped. Please contact us at your earliest convenience if you have any concerns.